About the role
ROLE GUIDE
• Respond to customer enquiries
• Record cases and agreed follow-ups
• Escalate unresolved issues through support channels
SKILLS TO HIGHLIGHT
Listening, Written communication, Case tracking. Tell us about relevant projects, practical experience or training. This guide is illustrative, not a selection checklist for a confirmed vacancy.
Requirements
Indicative background for this occupation:
• Grade 12 or equivalent
• Customer-facing experience is useful
• Comfort with computer-based case systems
Practical skills to mention:
• Listening
• Written communication
• Case tracking