About the role
ROLE GUIDE
• Resolve workstation and user-access issues
• Install approved software and equipment
• Maintain support tickets and asset records
SKILLS TO HIGHLIGHT
Operating systems, Networking basics, Ticket management. Tell us about relevant projects, practical experience or training. This guide is illustrative, not a selection checklist for a confirmed vacancy.
Requirements
Indicative background for this occupation:
• IT support training or practical experience
• Desktop and basic network troubleshooting skills
• Customer-support capability
Practical skills to mention:
• Operating systems
• Networking basics
• Ticket management