Technical Support (Web Hosting)
Alberton, Gauteng
R21 000 – R28 000 / month
About the role
The Technical Support role provides front-line technical assistance to web-hosting customers, helping them resolve common issues relating to websites, domains, email, DNS and hosting accounts.
Requirements
Practical knowledge of the following:
- Web hosting
- cPanel
- Basic WHM concepts
- Domain names
- DNS
- Nameservers
- Email hosting
- IMAP
- POP3
- SMTP
- Webmail
- SPF
- DKIM
- DMARC fundamentals
- FTP
- File Manager
- SSL certificates
- HTTP and HTTPS
- PHP fundamentals
- MySQL fundamentals
- phpMyAdmin
- WordPress
- Website file structures
- Disk quotas and bandwidth
- Basic Linux hosting concepts
- Ticketing / helpdesk systems